Shipping and Return Policy
Zebraa Shipping and Return Policy
Zebraa does not offer a Return Policy once the product is delivered and opened by the customer.
In case a product reflects a technical issue, one can raise a replacement request within 7 days of the order delivery. A fresh replacement will be dispatched to the customer. This will be provided post physical examination of the product and if there is no issue found, same unit will be dispatched.
If a ticket is raised post 7 days of delivery and within the warranty period, product is replaced with an equivalent condition product, post testing.
In case of product replacement within the warranty period, if the product is out of stock (color/variant), an alternate product with equivalent price will be offered and warranty will continue as per the previous product purchase date.
- Damaged product arrived/Wrong product received/Accessories Missing
If your order is damaged/wrong/ has accessories missing on delivery, please raise a complaint within 24 business hours from the time of delivery.
You can visit info@zebraa.co.in or email. We will need your order ID and a few images of the product to process the replacement or initiate a refund.
Attention: If the packaging of your order seems to have been tampered with or damaged at the time of delivery, please refuse to take the order.
Attention regarding wrong product received: If the product is completely different, it will be considered as wrong product. Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, color or sound quality.
Zebraa Warranty Policy/Guidelines
- Zebraa products come equipped with a warranty period of 1 year and Zebraa accessories with 3 months warranty, respectively, that cover technical issues, excluding physical damages. Free door-to-door services are provided throughout the warranty period from the date of purchase.
- Proof of purchase in the form of invoice (irrespective of the sales channel) is required to be presented for availing warranty services. Zebraa can choose to not provide services if the invoice is not presented.
- If the issue is not resolved over a call or an e-mail, we will arrange to pick up the device from your address, for repair or replacement. In case of non-availability of a reverse pick-up facility at your location, Zebraa will request you to self-ship the product to our warehouse and share the tracking details with the Zebraa customer service team. when a customer self-ships the product, the cost must be incurred by the customer. Zebraa will not be responsible for any loss or damage during transit if you self-ship your product to us.
- Zebraa shall not cover any liability or claim pertaining to any kind of rashes or skin allergy due to usage of Zebraa products including consequential or resulting liability, damage or loss to property or life, injuries, loss of any kind of personal data arising directly or indirectly out of any defects in Zebraa products.
- While Zebraa will make every effort to carry out repair at the earliest, we would like to make it expressly clear that we are under no obligation to do so in a specified period of time.
Out of Warranty
If a product that is out of warranty, reflects a technical issue & customer wants to avail the services, customer must incur a certain amount of charges.
A replacement can be given on chargeable basis if the product is not repairable. This can be processed only if the specific product is in stock.
Zebraa Warranty is not applicable in any of the following cases:
In case of any damage to the product, customer abuse, repair by unauthorized persons, misuse detected, product attacked or damaged by house pests, pets, rodents, accidental or incidental damage, spillage of any kind of liquid on the device, device subjected to extreme temperatures. Wear and tear that occurs due to regular usage of the device will also not be covered under warranty.
This warranty will automatically terminate on the expiry of the warranty period of 12 Months (as determined by proof of purchase), even if the product is not in use during the warranty period for any reason.
Shipping and Return Policy
Zebraa does its best to deliver your products as soon as possible. We offer free shipping on all orders placed on www.Zebraa.co.in
Shipping information
Each order can be shipped only to a single address, which is specified at the time of placing the order. If you wish to ship products to different addresses, you will need to place multiple orders.
When will your order arrive?
We work towards ensuring that each item in your order is shipped within 2 working days from the date of the order. However, it may sometimes take up to 3 or more working days due to festivals, a sale, or when there are other mitigating circumstances. During such an event, do not be alarmed. Your order should reach you in 5 to 7 business days.
Tracking your order
A shipping confirmation along with your tracking ID will be sent to you once the product has been dispatched. Please use this ID to track the status of your order.
Track your order
Visit the above link and input your order ID to get the approximate delivery time and current shipping status of your order.
(Tracking will be active once the product is dispatched)
Order payment
You can pay for your order via cash on delivery (COD) or through prepaid options. Please note that Zebraa does not provide COD services for all pin codes.
You can enter your pin code during checkout to confirm if COD is available for your address. Click on ‘Check Cash On Delivery Availability’ on the checkout page.
Cancellation Policy
Please note, if the order is processed, cancellation won’t be possible and in this case the order must be refused at the doorstep.
GST
Please note that Zebraa does not extend the GST policy for B2C customers on the Zebraa website, and only B2B customers (corporate orders) are eligible to avail of GST invoices. Therefore, if you are a B2C customer, please be advised that you will not be able to claim GST invoices for your purchases. We request you to kindly take this into account while making your purchase decision. Zebraa will not be responsible for any misinterpretation or misrepresentation of this policy by the customer.
Delayed delivery of the product
If you do not receive your order within the designated time period, you can choose to cancel the order. Within the next 14 days, the full amount will be refunded. (Zebraa is not responsible for delays in refund processing caused by banks, calamities or national holidays). If the order gets cancelled before shipping, the amount will be refunded in 7 to 10 business days.