Privacy Policy

At Zebraa (“Zebraa”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you provide when you visit or use our Website, purchase our products, register for an account or warranty, contact us, submit a complaint, or otherwise interact with our services.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when we may share it, and the choices and rights available to you. By using our Website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Zebraa, we may collect the following categories of information.

1.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

Full name
Email address
Mobile or telephone number
Billing address
Shipping or delivery address
Account login information
Order and purchase information
Warranty registration information
Information submitted through our contact or complaint forms
Information provided when you communicate with our customer-support team
Information provided in connection with returns, replacements, refunds or warranty claims
Any other information you choose to provide to us

We only request information that is reasonably necessary for the relevant purpose.

1.2 Payment Information

When you make a purchase, payment information may be processed by the payment service provider or gateway used by our Website. We may receive information such as payment status, transaction reference, payment method and other information necessary to confirm and administer your transaction.

Unless expressly stated otherwise, we do not intend to store complete debit-card, credit-card or banking credentials on our own systems. Payment information may be handled directly by third-party payment service providers in accordance with their own privacy policies and security practices.

1.3 Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, such as:

IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of access
Referring webpage or source
Approximate location derived from technical information
Website interaction and usage information
Cookies and similar technologies

This information may be used to operate, secure, maintain and improve our Website and services.

2. How We Use Your Personal Information

We may use personal information for the following purposes:

To process and fulfil your orders
To arrange shipping and delivery
To process payments, refunds, cancellations and replacements
To provide customer support
To respond to enquiries, complaints and requests
To register and administer product warranties
To maintain customer accounts
To communicate with you regarding your orders and transactions
To provide information about our products and services
To send promotional communications where permitted by applicable law and, where required, with your consent
To improve our Website, products, services and customer experience
To understand Website usage and analyze performance
To prevent fraud, abuse, unauthorized activity and security incidents
To protect our rights, property and users
To comply with applicable laws, regulations, legal processes and governmental requests
To establish, exercise or defend legal claims
For any other purpose disclosed to you at the time the information is collected or otherwise permitted by applicable law

We will not use your personal information for purposes that are incompatible with the purpose for which it was collected, except where permitted or required by applicable law.

3. Legal Basis and Consent

Where applicable law requires consent for the processing of personal information, we will seek consent in an appropriate manner. Where processing is necessary to provide a product or service requested by you, fulfil an order, comply with a legal obligation, protect our legitimate interests, prevent fraud or for another legally permitted purpose, we may process information to the extent permitted by applicable law.

Where consent is the basis for processing, you may withdraw your consent in accordance with the applicable law and the process described in this Privacy Policy. Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

4. Cookies and Similar Technologies

Our Website may use cookies, pixels, tags, scripts and similar technologies. These technologies may be used for purposes including:

Keeping the Website functioning properly
Remembering shopping-cart and account information
Understanding how visitors use the Website
Measuring Website performance
Improving functionality and user experience
Detecting security threats and fraudulent activity
Measuring advertising or marketing effectiveness
Providing relevant marketing communications, where permitted

Some cookies may be essential for the operation of the Website, while others may be optional. You can generally manage cookies through your browser settings. Disabling certain cookies may affect Website functionality.

Where required by applicable law, we will provide appropriate notice and obtain consent before using non-essential cookies or similar technologies.

5. Sharing of Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our products and services. These parties may include:

Payment processors and payment gateways
Shipping, courier and logistics providers
E-commerce and Website hosting/service providers
IT, cloud-storage and technical-service providers
Customer-support providers
Warranty and after-sales service providers
Analytics and Website-performance providers
Marketing and advertising service providers, where permitted
Fraud-prevention and security service providers
Professional advisers, including legal, accounting and financial advisers

Government authorities, regulators, courts or law-enforcement agencies where required or permitted by law.

We require service providers that process personal information on our behalf to handle such information appropriately and to implement reasonable safeguards consistent with applicable requirements. We do not sell your personal information as a standalone commodity.

6. Business Transfers

If Zebraa or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, transfer or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality and data-protection safeguards.

7. International Data Transfers

Some of our service providers or technology infrastructure may process or store personal information outside India. Where personal information is transferred or processed outside India, we will take appropriate measures and comply with applicable Indian data-protection and other legal requirements governing such transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Completing transactions and providing services
Maintaining business and transaction records
Providing warranties and after-sales support
Resolving disputes and complaints
Preventing fraud and maintaining security
Complying with legal, accounting, tax and regulatory requirements
Establishing, exercising or defending legal claims

When personal information is no longer required, we will take reasonable steps to delete, anonymize or otherwise dispose of it in accordance with applicable law and our retention practices.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure or destruction.

These measures may include appropriate access controls, secure technology infrastructure, authentication mechanisms, monitoring and other safeguards appropriate to the nature of the information and the risks involved. However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Your Rights and Choices

Subject to applicable law, you may have rights concerning your personal information, including the right to:

Obtain information about the processing of your personal information
Request access to personal information held by us
Request correction or updating of inaccurate or incomplete information
Request deletion or erasure where legally applicable
Withdraw consent where processing is based on consent
Request cessation of certain processing where applicable
Nominate another individual to exercise applicable rights in accordance with law
Raise a grievance or complaint concerning our processing of personal information

The availability and scope of these rights may depend on applicable law and the circumstances of the processing. To exercise a privacy-related right or make a request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing certain requests in order to protect your information from unauthorized access.

11. Marketing Communications

If you have provided the necessary consent or where otherwise permitted by applicable law, we may send you promotional communications concerning Zebraa products, offers, launches, services or other updates.

You may unsubscribe from promotional email communications by using the unsubscribe mechanism included in the communication or by contacting us. Even if you opt out of marketing communications, we may continue to send essential transactional or service-related communications, such as order confirmations, shipping updates, warranty information and responses to customer-service enquiries.

12. Children's Privacy

Our Website and services are not intended to knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent.

Where applicable law requires verifiable parental consent for processing a child's personal information, we will take the required measures. If you believe that a child has provided personal information to us in circumstances where such collection was not permitted, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

Our Website may contain links to third-party websites, applications, payment services, social-media platforms or other services.

Those third parties operate under their own privacy policies and terms. We are not responsible for the privacy practices, security or content of third-party services. We recommend reviewing the privacy policy of any third-party service before providing it with personal information.

14. Accuracy of Information

We request that you provide accurate and current information. If your personal information changes, or if you discover that information held by us is inaccurate or incomplete, please contact us so that we can take appropriate steps to update it.

15. Grievance Redressal

If you have a question, concern, complaint or request relating to the processing of your personal information, you may contact us using the details below. We will review and respond to privacy-related grievances in accordance with applicable law.

Privacy / Grievance Contact

Email: care@zebraa.co.in

Phone: +91 88600 80591

Privacy/Grievance Officer: Sanjay

Registered/Business Address: BOW TECHNOLOGIES AND INFRASTRUCTURE PRIV ATE LIMITED "G-325, Govindpuram,
Ghaziabad, Ghaziabad, Uttar Pradesh, 201013,Uttar Pradesh)"

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or data-processing practices. When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes. We encourage you to review this Privacy Policy periodically.

17. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable data-protection and privacy requirements. Nothing in this Privacy Policy is intended to limit any rights available to you under applicable law.

18. Contact Us

If you have questions about this Privacy Policy or how Zebraa handles personal information, please contact us:

Zebraa