Terms & Conditions

1. Eligibility to Use the Website

By using this Website, you represent and warrant that:

• You are legally capable of entering into a binding agreement under applicable Indian law.
• The information provided by you is accurate, complete, and current.
• You will use the Website only for lawful purposes.
• You will comply with all applicable laws, regulations, and these Terms.

If you are using the Website on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind that entity to these Terms.

2. Website Use

You may use the Website only for lawful and legitimate purposes. You agree not to:

• Use the Website for any unlawful, fraudulent, abusive, or unauthorized purpose.
• Attempt to gain unauthorized access to the Website, its servers, databases, systems, or accounts.
• Interfere with or disrupt the operation or security of the Website.
• Introduce viruses, malware, malicious code, or other harmful technologies.
• Copy, reproduce, modify, distribute, or commercially exploit Website content without prior written authorization.
• Use automated systems, bots, crawlers, scrapers, or similar technologies to access or extract Website content without our prior written consent.
• Impersonate another person or entity.
• Provide false, misleading, or fraudulent information.
• Attempt to circumvent any security, authentication, or access-control mechanism.

We reserve the right to restrict, suspend, or terminate access to the Website where we reasonably believe that these Terms have been violated.

3. Products and Product Information

Zebraa makes reasonable efforts to ensure that product descriptions, specifications, photographs, pricing, availability, and other information displayed on the Website are accurate and up to date. However:

• Product images are provided for illustrative purposes and actual products may vary slightly in appearance.
• Colours may vary depending on your device, display settings, lighting conditions, or photography.
• Product dimensions, weight, specifications, and other technical information may be subject to minor variations.
• Product packaging, design, labelling, or specifications may change from time to time without prior notice.
• Product availability is subject to stock levels.
• We reserve the right to correct errors, inaccuracies, or omissions at any time.

Zebraa does not warrant that all information displayed on the Website will always be complete, current, or error-free.

4. Pricing

All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated. Prices may include applicable taxes such as GST, as indicated at the time of purchase.

Zebraa reserves the right to change product prices, offers, discounts, or promotions at any time without prior notice. However, any price change will not affect an order that has already been accepted and dispatched by Zebraa, except where correction is required due to an obvious pricing or technical error.

In the event that a product is listed at an incorrect price due to a technical, typographical, system, or human error, Zebraa reserves the right to cancel the affected order and issue an appropriate refund where payment has already been received.

5. Product Availability

All products are subject to availability. We reserve the right to:

• Limit the quantity of products available for purchase.
• Decline an order.
• Cancel an order.
• Discontinue a product.
• Substitute or modify product specifications where reasonably necessary.

If an accepted order cannot be fulfilled due to stock unavailability or other circumstances, we will notify you and, where applicable, refund the amount paid for the unavailable product.

6. Orders and Order Acceptance

Placing an order through the Website constitutes an offer by you to purchase the selected products. After placing an order, you may receive an order confirmation by email, SMS, or other available communication method. Such confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance of the order.

An order will be considered accepted when Zebraa confirms the order for processing or dispatch. We reserve the right to refuse or cancel any order, including where:

• Product availability is insufficient.
• Pricing or product information contains an error.
• Payment cannot be verified or authorized.
• The order appears fraudulent or suspicious.
• Incorrect or incomplete information has been provided.
• The order violates these Terms or applicable law.
• Delivery to the specified location is not available.

Where payment has already been received for a cancelled order, the eligible amount will be refunded through the applicable payment method, subject to the relevant payment processor's procedures.

7. Customer Information

You are responsible for providing accurate and complete information when placing an order. This may include your:

• Full name.
• Billing address.
• Shipping address.
• Telephone number.
• Email address.
• Payment and transaction information.

Zebraa shall not be responsible for delays, failed deliveries, additional charges, or other issues resulting from incorrect, incomplete, or inaccurate information supplied by you.

8. Payment

Payments may be processed through payment gateways and payment methods made available on the Website. By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate.
• The transaction is legitimate and authorized by you.

Payment transactions may be subject to additional terms imposed by banks, payment gateways, card networks, or other payment service providers. Zebraa does not retain sensitive payment credentials such as complete card numbers or card authentication information unless expressly permitted and required under applicable law and secure payment standards.

9. Cash on Delivery

Where Cash on Delivery (“COD”) is offered, availability may vary depending on the delivery location, order value, product, courier service, and other operational factors.

Zebraa may require an advance payment or confirmation charge for certain COD orders. COD orders may be subject to additional verification before dispatch.

Zebraa reserves the right to cancel or decline a COD order where verification is unsuccessful or where the order is considered high-risk, fraudulent, or otherwise unsuitable for COD fulfilment.

10. Discounts, Promotional Offers and Coupons

Zebraa may offer promotional discounts, coupon codes, special pricing, cashback, or other promotional benefits from time to time. Unless expressly stated otherwise:

• Promotional offers cannot be combined with other offers.
• Each coupon or promotional code may be subject to specific eligibility conditions.
• Offers are valid only for the period specified.
• Offers may be limited to selected products, customers, payment methods, or order values.
• Promotional benefits cannot be exchanged for cash.
• Zebraa reserves the right to modify, suspend, or withdraw an offer at any time.
• Any misuse, fraudulent use, or unauthorized sharing of promotional codes may result in cancellation of the associated order.

11. Shipping and Delivery

Zebraa currently accepts orders for delivery within India, subject to serviceability of the applicable location. Estimated delivery timelines displayed on the Website are indicative and may vary depending on:

• Delivery location.
• Product availability.
• Courier service.
• Weather conditions.
• Public holidays.
• Government restrictions.
• Transportation disruptions.
• Force majeure events.
• Other circumstances beyond Zebraa's reasonable control.

A delay in delivery does not automatically constitute a breach of these Terms. Customers are responsible for ensuring that the shipping address and contact information provided at checkout are accurate.

12. Inspection at Delivery

Customers are advised to inspect the package and product promptly upon delivery. If the package appears visibly damaged, tampered with, or materially compromised, you should document the condition and contact Zebraa customer support as soon as reasonably possible.

Any claim relating to missing, damaged, incorrect, or defective products will be handled in accordance with our applicable Return, Replacement, Cancellation, and Warranty Policies.

13. Cancellation, Returns and Replacement

Orders may be cancelled, returned, or replaced only in accordance with the policies applicable to the relevant product and order. Please refer to Zebraa's Cancellation & Replacement Policy and Shipping, Return & Warranty Policy for detailed eligibility requirements, timelines, exclusions, and procedures.

Nothing in these Terms is intended to restrict any rights or remedies available to consumers under applicable Indian law.

14. Warranty

Eligible Zebraa products are covered by the applicable Zebraa Warranty Policy. Unless otherwise specified for a particular product, Zebraa provides a 1-Year Limited Replacement Warranty against eligible manufacturing defects and functional failures arising under normal and intended use.

The warranty is subject to the terms, exclusions, documentation requirements, and claim procedures specified in the applicable Warranty Policy. For complete details, please refer to the Zebraa Warranty Policy published on the Website.

15. Intellectual Property Rights

All content available on the Website, including but not limited to:

• Brand names and trademarks.
• Logos and graphics.
• Product photographs.
• Product descriptions.
• Text and written content.
• Website design and layout.
• Videos and audio.
• Software and source code.
• Icons, illustrations, and other visual elements.

is owned by, licensed to, or otherwise lawfully used by Zebraa and is protected under applicable intellectual property laws.

Except as expressly permitted by Zebraa in writing, no part of the Website or its content may be copied, reproduced, modified, distributed, republished, transmitted, displayed, sold, licensed, or commercially exploited. The use of the Zebraa name, logo, trademarks, or other proprietary material without prior written authorization is strictly prohibited.

16. User-Generated Content

If the Website permits customers to submit reviews, comments, photographs, feedback, testimonials, or other content (“User Content”), you agree that:

• You own or have the necessary rights to submit such content.
• The content is accurate to the best of your knowledge.
• The content does not violate any applicable law.
• The content does not infringe any third-party intellectual property, privacy, or other rights.
• The content does not contain unlawful, defamatory, abusive, obscene, threatening, or fraudulent material.

By submitting User Content, you grant Zebraa a non-exclusive, worldwide, royalty-free, transferable, and sublicensable licence to use, reproduce, publish, display, modify, adapt, distribute, and communicate such content for legitimate business, marketing, promotional, and operational purposes, subject to applicable law.

Zebraa reserves the right to remove or refuse User Content that violates these Terms or applicable law.

17. Third-Party Websites and Services

The Website may contain links to third-party websites, social media platforms, payment services, applications, or other external resources. Such third-party services are independently operated and are not controlled by Zebraa.

Zebraa does not endorse or guarantee the accuracy, availability, security, privacy practices, or content of third-party websites or services. Your use of third-party services is subject to the terms and policies of those third parties.

18. Privacy and Personal Information

Your use of the Website may involve the collection and processing of personal information. Zebraa's collection, use, storage, and protection of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using the Website, you acknowledge that you have read and understood the Privacy Policy.

19. Disclaimer

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as available” and “as is” basis. Zebraa does not warrant that:

• The Website will always be available or uninterrupted.
• The Website will be free from errors or technical defects.
• Website content will always be accurate, complete, or current.
• The Website will be free from viruses or other harmful components.
• Every product will remain continuously available.

However, Zebraa will make reasonable efforts to maintain the Website and provide accurate product and service information. Nothing in these Terms excludes or limits any warranty, guarantee, consumer right, or remedy that cannot lawfully be excluded or limited under applicable law.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Zebraa shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from or relating to your use of the Website or purchase or use of products, including loss of profits, business interruption, data loss, or loss of opportunity.

Nothing in these Terms shall exclude or limit liability where such exclusion or limitation is prohibited under applicable law. Zebraa's liability, where legally applicable, shall be limited to the extent permitted under applicable law and the circumstances of the relevant claim.

21. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zebraa, its directors, officers, employees, representatives, agents, affiliates, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your breach of these Terms.
• Your unlawful or unauthorized use of the Website.
• Your violation of applicable law.
• Your infringement of third-party rights.
• Fraudulent or unauthorized activity associated with your account or use of the Website.

This provision shall not apply to the extent that the relevant claim arises from Zebraa's own unlawful conduct or liability that cannot legally be excluded.

22. Account Security

Where the Website allows you to create an account, you are responsible for maintaining the confidentiality of your account credentials. You must immediately notify Zebraa if you become aware of unauthorized access or suspected misuse of your account.

Zebraa shall not be responsible for losses resulting from your failure to maintain the confidentiality of your credentials, except to the extent caused by Zebraa's negligence or other liability that cannot legally be excluded.

23. Suspension and Termination

Zebraa may, at its discretion and to the extent permitted by law, suspend or terminate your access to the Website if:

• You breach these Terms.
• You engage in fraudulent or unlawful activity.
• You misuse the Website.
• You attempt to compromise the security or operation of the Website.
• Your conduct creates risk or potential legal liability for Zebraa.

Termination of access shall not affect rights or obligations that accrued before termination.

24. Force Majeure

Zebraa shall not be responsible for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control. Such circumstances may include, without limitation:

• Natural disasters.
• Floods, earthquakes, or severe weather.
• Fire.
• Epidemics or pandemics.
• War or civil unrest.
• Government restrictions.
• Strikes or labour disruptions.
• Transportation disruptions.
• Power or telecommunications failures.
• Cybersecurity incidents beyond reasonable control.
• Supply-chain disruptions.
• Acts of God or other unforeseen circumstances.

Where reasonably practicable, Zebraa will take appropriate steps to minimize the impact of such events.

25. Changes to These Terms

Zebraa reserves the right to amend, modify, update, or replace these Terms at any time. The updated Terms will be published on this page with the revised “Last Updated” date.

Your continued use of the Website after the updated Terms become effective constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to remain informed of any changes.

26. Severability

If any provision of these Terms is determined by a competent authority to be invalid, unlawful, or unenforceable, that provision shall be modified or severed to the minimum extent necessary. The remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.

27. Waiver

Any failure or delay by Zebraa in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy. A waiver shall be effective only if expressly provided in writing by an authorized representative of Zebraa.

28. Entire Agreement

These Terms, together with the policies and documents expressly incorporated by reference, constitute the entire agreement between you and Zebraa regarding your use of the Website and supersede prior communications or understandings concerning the same subject matter, to the extent permitted by applicable law.

29. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection laws and other mandatory legal provisions, disputes arising from or relating to these Terms or your use of the Website shall be subject to the jurisdiction of the competent courts at New Delhi, India.

Nothing in this provision shall deprive a consumer of any mandatory rights or remedies available under applicable law.

30. Consumer Rights

Nothing contained in these Terms is intended to exclude, restrict, or diminish any statutory rights or protections available to consumers under applicable Indian law. Where any provision of these Terms conflicts with a mandatory provision of applicable law, the mandatory legal provision shall prevail to the extent of such conflict.

31. Contact Us

If you have any questions, concerns, complaints, or requests regarding these Terms or your use of the Website, please contact us: