Shipping & Return Policy

1. Shipping Policy

Order Processing

• Orders are generally processed within 1–2 business days after successful payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During major sales, promotional campaigns, holidays, or unforeseen circumstances, processing may take longer than usual. In such cases, we will make reasonable efforts to keep you informed.

Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on the destination and courier service.

Delivery timelines are estimates and may vary due to:

• Remote or hard-to-reach locations
• Weather conditions
• Public holidays
• Courier delays
• Incorrect or incomplete address information
• Operational disruptions
• Other circumstances beyond our reasonable control

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Free shipping is currently available on orders above ₹999, subject to the applicable terms displayed on the website at the time of purchase.

Order Tracking

• Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or other available communication channels.
• Customers can use the tracking information provided to monitor the status of their shipment.

Incorrect Address

• Customers are responsible for providing a complete and accurate delivery address and contact number.
• If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply for re-shipping the order.

Delayed or Lost Shipments

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team at:

We will coordinate with the relevant courier partner and make reasonable efforts to resolve the issue.

2. Return Policy

We want you to be satisfied with your Zebraa purchase.

• Eligible products may be returned within 15 days of delivery, subject to the conditions below.
• A return request must be raised within 15 days from the date on which the order was delivered.

3. Products Eligible for Return

A product may be eligible for return if:

• The product is defective or damaged on arrival.
• The wrong product was delivered.
• The product received is materially different from the product ordered.
• The product has a manufacturing defect.
• The product is unused and returned in its original condition and packaging, where applicable.

All returns are subject to inspection and approval by Zebraa.

4. Return Conditions

To be eligible for a return:

• The return request must be submitted within the applicable return period.
• The product must be returned in an unused or acceptable condition, depending on the reason for return.
• Original packaging, accessories, manuals, cables, adapters, and other included items should be returned wherever applicable.
• The product should not show signs of misuse, physical abuse, liquid damage, unauthorized modification, or tampering.
• Proof of purchase/order details may be required.

Zebraa reserves the right to reject a return if the product does not meet the applicable return conditions.

5. Damaged Product on Delivery

Please inspect your package when it is delivered. If the outer package or product appears damaged, please contact us as soon as possible and preferably within 48 hours of delivery.

For damaged, defective, or incorrect products, we may request:

• Order number
• Photographs of the product
• Photographs of the packaging
• A short video showing the issue, where necessary

This information helps us investigate the issue and process the request more quickly.

6. Wrong Product Received

If you receive a product different from the one ordered, please contact us within 48 hours of delivery.

After verification, Zebraa may arrange for the incorrect product to be collected and the correct product to be dispatched, subject to availability.

7. Manufacturing Defects

If a product develops a manufacturing defect, please contact our support team. Depending on the product and circumstances, the issue may be handled under our applicable Warranty Policy rather than the standard return process.

Warranty coverage does not generally extend to damage caused by misuse, accidents, unauthorized repairs or modifications, improper installation/use, liquid damage, normal wear and tear, or other causes outside normal intended use.

8. Non-Returnable Situations

Returns may not be accepted in cases involving:

• Physical damage caused after delivery
• Damage caused by misuse or improper handling
• Burn marks, liquid damage, or electrical damage caused by external factors
• Unauthorized modification or repair
• Normal wear and tear
• Missing components or accessories
• Products returned without required order information
• Products returned after the applicable return period

This list is not exhaustive and the eligibility of a return will be determined after reviewing the individual case.

9. How to Request a Return

To initiate a return, contact us at:

Please provide:

• Order number
• Customer name
• Contact details
• Product name
• Reason for return
• Photographs/videos, if requested

Our support team will review the request and provide further instructions. Please do not send products to Zebraa without receiving return instructions from our team.

10. Return Shipping

For products returned because of a confirmed manufacturing defect, wrong product, or damage attributable to Zebraa, Zebraa may arrange or reimburse reasonable return shipping costs, subject to verification.

For other approved returns, shipping charges may be deducted from the refund or may be payable by the customer, depending on the circumstances.

11. Refund Policy

• Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
• If the refund is approved, the applicable amount will generally be processed to the original payment method or through another appropriate method.
• The time taken for the refund to reflect in your account may depend on your bank, card issuer, payment gateway, or other financial institution.
• Shipping charges, convenience fees, COD charges, or other non-refundable charges, where applicable, may not be refundable unless required by applicable law or determined by Zebraa.

12. Replacement

Where appropriate, Zebraa may offer a replacement instead of a refund. Replacement is subject to:

• Verification of the issue
• Product availability
• Compliance with the applicable return/warranty conditions

If the same product is unavailable, Zebraa may provide an alternative resolution at its discretion, subject to applicable law.

13. Cancellation

Orders may be cancelled before dispatch, subject to order status. Once an order has been dispatched, cancellation may not be possible. In such cases, the customer may need to follow the applicable return procedure after delivery.

For cancellation requests, contact:

14. Cash on Delivery Orders

For Cash on Delivery (COD) orders, additional verification or an advance payment toward courier/COD charges may be required. The exact amount, if applicable, will be displayed or communicated during the order confirmation process.

15. Fraudulent or Abusive Returns

Zebraa reserves the right to investigate suspected fraudulent, abusive, or excessive return activity. Where permitted by law, we may refuse or restrict future orders or returns where there is evidence of misuse of our return policy.

16. Changes to This Policy

Zebraa may update or modify this Shipping & Return Policy from time to time. Any changes will be published on this page with the updated effective date. Customers are encouraged to review this policy before placing an order.

17. Contact Us

If you have any questions regarding shipping, returns, replacements, or refunds, please contact us:

We will make reasonable efforts to respond to customer queries and resolve eligible issues as quickly as possible.