Warranty Policy

1. Warranty Period

• Zebraa provides a 1-year replacement warranty from the date of purchase.
• The warranty period begins from the date mentioned on the original purchase invoice or proof of purchase.

2. What This Warranty Covers

This warranty covers defects arising from:

• Manufacturing defects.
• Defective materials or components.
• Failure of the product to function under normal and intended use.
• Functional issues that occur during the warranty period and are determined by Zebraa to be covered under this warranty.

If the product is found to have a manufacturing or functional defect covered under this policy, Zebraa will replace the defective product with a new or equivalent product, subject to availability.

3. What This Warranty Does Not Cover

The warranty does not cover damage or failure resulting from:

• Accidental damage, drops, crushing, or physical impact.
• Water, liquid, moisture, or corrosion damage.
• Burns, melting, fire, or damage caused by excessive heat.
• Damage caused by misuse, abuse, negligence, or improper handling.
• Damage caused by unauthorized modification, repair, or opening of the product.
• Damage caused by use with incompatible devices, accessories, adapters, or power sources.
• Damage caused by electrical surges, voltage fluctuations, short circuits, or improper electrical supply.
• Normal wear and tear, cosmetic damage, scratches, discoloration, or deterioration from regular use.
• Damage to cables caused by excessive bending, pulling, twisting, cutting, or improper storage.
• Products with removed, altered, damaged, or unreadable serial numbers, labels, or identification markings.
• Products purchased from unauthorized sellers or sources where valid proof of purchase cannot be provided.

4. Warranty Claim Requirements

To request a warranty replacement, the customer must provide:

• Proof of purchase, such as an invoice or order confirmation.
• Product details, including the model name.
• A description of the issue.
• Photographs or videos demonstrating the defect, where requested.
• The product itself, if required by Zebraa for inspection.

Zebraa may inspect and test the product before approving a warranty replacement.

5. Replacement Process

Once a warranty claim is approved:

• Zebraa will confirm that the product is eligible for warranty coverage.
• The defective product may need to be returned to Zebraa for inspection.
• After verification, Zebraa will arrange a replacement.
• The replacement may be the same model or an equivalent model if the original product is unavailable.
• The replacement product will carry the remaining warranty period of the original product and will not restart a new 1-year warranty period.

6. Shipping and Logistics

• For an approved warranty claim, Zebraa may provide instructions for returning the defective product.
• Where applicable, Zebraa will bear the reasonable shipping cost for an approved warranty replacement, subject to its warranty process.
• Products sent to Zebraa without prior warranty approval may be refused or returned to the customer.

7. Proof of Purchase

• A valid proof of purchase is required to establish the warranty period.
• If the customer is unable to provide proof of purchase, Zebraa may be unable to process the warranty claim.

8. Warranty Registration

• Customers are encouraged to register their Zebraa products through the official warranty registration process where available.
• Warranty registration does not extend or change the original 1-year warranty period.

9. Replacement Limit

• This warranty provides for replacement of the defective product and does not provide a cash refund or monetary compensation for a product that is otherwise eligible for warranty replacement.
• Replacement is subject to product availability.

10. How to Contact Zebraa

For warranty assistance, customers can contact Zebraa:

Customers should include their order/invoice details and a clear description of the issue when contacting support.

11. Important Note

• This warranty is applicable only to products sold by Zebraa or through authorized sales channels and is subject to the terms stated above.
• This warranty is intended to provide customers with a simple and transparent replacement process while protecting against defects in materials and workmanship under normal use.